No. All packages are month-to-month. A notice period may apply when you cancel, as set out by the network provider.
There is no data cap on your line. Providers may apply fair-use management to keep the network fast for everyone.
Standard installation is free. Non-standard work, such as very long cable runs or extra wiring inside your home, may be quoted separately.
Most packages include a free-to-use router. Packages that don't list one (such as the Openserve WebConnect plans) may need your own compatible router.
It depends on the network provider and your area. We confirm your address and give you an installation date after your order.
Providers use it to verify who you are and to activate the line. We handle it under the Protection of Personal Information Act (POPIA).
Data is credited after your payment is verified, within up to 3 hours. Network delays can affect this.
Data is credited to the number you supply, so please double-check it before you pay. We can't be responsible for a number entered incorrectly.
An Allnet SIM comes with a monthly data allocation: 150GB for R249 or 200GB for R299. The data renews every 30 days. South African law (RICA) requires your ID number and address to register the SIM, so we ask for both at checkout.
By voucher, our only payment option: Flash voucher, Blu Voucher, 1Voucher or FNB voucher. After you confirm your details, choose your voucher type, enter your voucher PIN, tap Email my voucher and press send. Keep your reference code in the subject. We process your order once the voucher is verified.
It's your order number. Quote it whenever you contact us to confirm an order or ask a question.
We resell uncapped fibre from third-party network providers. The provider's own terms also apply to your line.
Packages depend on network coverage at your address. If your chosen package isn't available, we will offer an alternative or a refund of any amount paid for it.
Speeds are maximums and are not guaranteed. Uncapped packages are subject to the provider's fair-use policy.
Prices are monthly, in South African rand, as shown at checkout. Promotional prices apply for the stated period only, for example the Vuma promo rate before month 7.
There is no fixed term. Cancel by giving the notice required by the provider. Fees already paid for a billing month are not refunded unless the law requires it.
Standard installation is free. You must give safe access to your premises. Routers marked free-to-use stay the property of the provider or reseller and may need to be returned.
Payments are made by voucher (Flash voucher, Blu Voucher, 1Voucher or FNB voucher) emailed to us with your reference code. We process your order once the voucher has been verified and redeemed. Invalid or already-used vouchers cannot be accepted. Only send your voucher to our official email address.
We collect your name, contact details, ID number and address only to process your order and support your line. We share it with your network provider as needed and do not sell it. You may ask us to correct or delete your information under POPIA.
Your code identifies your order. Keep it private and quote it in every query.
Nothing here limits your rights under the Consumer Protection Act or other South African law.
Check the network, bundle and recipient number before you pay. Pay the exact Total to pay shown in your cart, because a different amount may delay processing until it is verified. Data is credited after payment is verified and depends on the mobile network's systems. We may ask for extra verification if we suspect fraud or an incorrect payment.
Contact us as soon as possible to cancel before the data is credited. Once a bundle has been delivered to the number you supplied, it may not be reversible. Your rights under South African consumer law are not affected.
Allnet SIM packages are billed monthly and include the stated recurring data, which renews every 30 days. Coverage and speeds depend on your location. The SIM must be registered under RICA with your valid ID and address before it can be activated. Contact us to change or stop the recurring package.
We may update these terms. Changes apply to new orders from the date they are posted.